Privacy Policy

Effective Date: August 26, 2026

Third Pole Immigration Services Inc. (“Third Pole Immigration”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information entrusted to us. This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you use our website, communicate with us, submit an inquiry, use an online form, or engage our immigration consulting services.

Third Pole Immigration Services Inc. is a private Canadian immigration consulting firm and does not represent the Government of Canada or any provincial government. We provide professional immigration and visa advice, application assistance, document preparation, and authorized representation through a Regulated Canadian Immigration Consultant (RCIC).

1. Personal Information We May Collect

Depending on how you interact with us, we may collect information such as:

• Name and contact information, including telephone number and email address;
• City, province, country, or other general location information;
• Information you voluntarily provide regarding your immigration or visa inquiry;
• The type of immigration service or program for which you are seeking assistance;
• Information submitted through our website forms, Google Ads lead forms, telephone calls, email, or other communications;
• Information and documents required when you formally retain us for professional immigration services;
• Technical information such as browser type, device information, IP address, website activity, and referral information where collected through cookies or analytics technologies; and
• Any other personal information you voluntarily provide to us.

We seek to collect only the information reasonably necessary for the purposes identified at or before the time of collection.

2. How We Use Personal Information

We may use personal information for purposes including:

• Responding to inquiries and consultation requests;
• Assessing the type of immigration assistance requested;
• Scheduling consultations and communicating with prospective or existing clients;
• Providing professional immigration consulting and representation services;
• Preparing, reviewing, or assisting with immigration and visa applications where we have been retained to do so;
• Maintaining client files and professional records;
• Improving our website, advertising, services, and customer experience;
• Measuring the effectiveness of our advertising campaigns;
• Preventing fraud, misuse, or security incidents;
• Meeting legal, regulatory, professional, accounting, and record-keeping obligations; and
• Other purposes for which you provide consent or that are permitted or required by law.

3. Google Ads Lead Forms

We may use Google Ads lead form assets to allow individuals to request information or contact us directly through a Google advertisement. Information submitted through a Google lead form may include your name, email address, telephone number, location, and answers to questions regarding the type of immigration assistance you are seeking.

Information received through Google Ads lead forms is used to respond to your inquiry, assess your request for professional services, communicate with you, and provide information about our immigration consulting services.

Submitting a Google Ads lead form does not create a consultant-client relationship. A professional relationship is established only after any required consultation, conflict checks, service agreement, and other applicable requirements have been completed.

We do not sell or rent personal information obtained through Google Ads lead forms. We will not use information submitted through a lead form for unrelated purposes without appropriate consent or other lawful authority.

4. Consent

By voluntarily providing personal information to us, you consent to its collection, use, and disclosure for the purposes identified in this Privacy Policy or explained to you at the time of collection.

Where required by law, we will obtain additional consent before using your personal information for a new purpose.

You may withdraw your consent to certain uses of your personal information at any time, subject to legal, regulatory, contractual, or professional restrictions and reasonable notice. Withdrawal of consent may affect our ability to provide certain services.

5. Marketing Communications

We may send promotional or informational communications where you have consented to receive them or where otherwise permitted by applicable law.

You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us directly. Service-related communications necessary to respond to an inquiry or provide professional services may still be sent where appropriate.

6. Cookies, Analytics and Advertising Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website traffic, measure advertising effectiveness, improve website performance, and support marketing activities.

Where enabled, third-party services such as Google Analytics, Google Ads, Google Tag Manager, reCAPTCHA, or similar technologies may collect technical or usage information in accordance with their own privacy policies and our applicable consent settings.

You may be able to manage or reject certain non-essential cookies through our website cookie consent tool or through your browser settings. Disabling certain cookies may affect some website functionality.

7. Disclosure to Service Providers

We may share personal information with trusted service providers where reasonably necessary to operate our business or provide services. These may include:

• Website hosting and technology providers;
• Email and communication providers;
• Cloud storage providers;
• Customer relationship management or case-management systems;
• Advertising and analytics providers, including Google where applicable;
• Payment processors;
• Professional advisers or contractors; and
• Government authorities where required for an immigration matter or by law.

Service providers are permitted to access personal information only as reasonably necessary to perform services on our behalf and are expected to protect the information in accordance with applicable contractual and legal requirements.

8. Government and Immigration Authorities

When you formally retain us to represent or assist you with an immigration matter, personal information may be submitted to Immigration, Refugees and Citizenship Canada (IRCC), Employment and Social Development Canada (ESDC), Canada Border Services Agency (CBSA), provincial immigration authorities, or other government agencies where necessary and authorized as part of your matter.

Such disclosure will be made only where reasonably necessary for the professional services requested, with appropriate authorization, or where otherwise permitted or required by law.

9. International and Cross-Border Processing

Some technology, cloud, analytics, advertising, or service providers used by us may process or store personal information outside your province or outside Canada. Information processed in another jurisdiction may be subject to the laws of that jurisdiction and may be accessible to courts, law enforcement, or governmental authorities in accordance with applicable law.

We remain responsible for personal information under our control and take reasonable steps when selecting service providers that process personal information on our behalf.

10. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected and to satisfy applicable legal, regulatory, professional, accounting, or record-retention obligations.

Information that is no longer required will be securely destroyed, deleted, anonymized, or otherwise disposed of in accordance with our applicable procedures.

11. Security Safeguards

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, use, disclosure, loss, alteration, or destruction.

Access to personal information is limited to individuals and service providers who reasonably require access for legitimate business or professional purposes.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. Users should avoid submitting highly sensitive information through general website inquiry or advertising forms unless specifically requested through an appropriate secure method.

12. Accuracy of Information

We take reasonable steps to maintain personal information that is accurate, complete, and up to date where necessary for the purposes for which it is used.

You are encouraged to advise us if any personal information you have provided changes or requires correction.

13. Access and Correction Requests

Subject to applicable law, you may request access to personal information we hold about you and request correction of information that you believe is inaccurate or incomplete.

To make an access or correction request, please contact our Privacy Officer using the contact information below. We may need to verify your identity before processing your request.

14. Privacy Complaints and Questions

Third Pole Immigration Services Inc. designates a Privacy Officer responsible for overseeing our privacy practices and responding to privacy questions, access requests, and complaints.

If you have a concern regarding how we have handled your personal information, please contact our Privacy Officer so that we may review and respond to the matter.

15. Third-Party Websites

Our website may contain links to third-party websites, including government websites, regulatory bodies, social media platforms, and other external resources. We are not responsible for the privacy practices or content of websites operated by third parties. We encourage you to review their privacy policies before providing personal information.

16. Children and Minors

Our website and advertising are intended for individuals seeking immigration-related information and professional services. We do not knowingly collect personal information from children through general advertising or website inquiry forms without appropriate authorization where required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

The current version will be posted on this website with the effective date shown at the top of the policy. We encourage visitors to review this page periodically.

18. Contact Us

For questions regarding this Privacy Policy or our handling of personal information, please contact: